Help Center & Frequently Asked Questions
Answers on accounts, verification, funding, trading and fund safety. If your question is not covered here, our support team is available around the clock.
Accounts & Registration
Opening an account, account types and verification.
How do I open a live trading account?
Complete the online registration form, confirm your email address, upload your identification documents and, once your profile is approved, fund your account and start trading on MetaTrader 5. The whole process is done online and usually takes only a few minutes to submit.
What is the difference between the Standard and Pro accounts?
The Standard account requires a minimum deposit of $1,000 and offers spreads from 1.7 pips. The Pro account requires a minimum deposit of $5,000 and offers tighter spreads from 0.8 pips. Both are USD accounts with leverage up to 1:1000, a minimum trade size of 0.01 lot, market execution and access to all available instruments.
Which documents do I need to verify my account?
Proof of identity (a valid passport, national ID or driving licence) and a recent proof of address such as a utility bill or bank statement. You upload them in the client portal right after registration, and our compliance team reviews them from there. Verification is required under our KYC and anti-money-laundering obligations before an account can be activated.
How many accounts can I hold?
You can hold up to five trading accounts per client profile, which lets you separate strategies or account types. If you need more, contact our support team.
Can I try the platform before funding an account?
Yes. A free demo account gives you virtual funds and real market conditions on MetaTrader 5, so you can test the platform and your strategy before going live.
Do you accept clients from every country?
No. Onys Kapital Ltd does not offer services to residents of certain jurisdictions, including the USA, Sudan, Syria, Iran, North Korea, Myanmar, EU countries and others. If you are unsure whether your country is eligible, contact our support team before registering.
Deposits & Withdrawals
Funding your account, payment methods and withdrawal requests.
Which payment methods can I use?
We support Visa and Mastercard, bank and wire transfers, crypto payments and trusted regional e-wallets. All transactions are processed through encrypted payment gateways.
Does Onys Kapital charge deposit or withdrawal fees?
Onys Kapital does not add extra charges to transfers. Your bank, card issuer or payment provider may apply its own fees, and network fees apply to crypto transfers.
How long does a withdrawal take?
Withdrawal requests are reviewed by our finance team during business hours. The time it takes to reach you depends on the payment method and the provider used for the original deposit. Our support team can confirm the expected timing for your request.
Can I withdraw to a different account from the one I deposited with?
Funds are returned to the original source of the deposit wherever possible. This is a standard anti-money-laundering control and protects your account from unauthorised transfers.
In which currency is my account held?
Trading accounts are denominated in USD. If you deposit in another currency, your payment provider will apply its own conversion rate.
Trading & Platform
MetaTrader 5, instruments and trading conditions.
Which trading platform do you offer?
MetaTrader 5, on Windows, the web terminal and the iOS and Android apps. MT5 supports hedging, Expert Advisors, depth of market, advanced order types and a full set of technical analysis tools.
What can I trade with Onys Kapital?
CFDs on forex pairs, shares, stock indices, commodities including metals and energy, and major cryptocurrencies — all from a single account.
What leverage is available?
Leverage of up to 1:1000 is available, and the maximum applied depends on the instrument you trade. Leverage increases both potential profit and potential loss, so use it with a clear risk plan.
What are the margin call and stop-out levels?
The margin call level is 100% and the stop-out level is 50%. If your margin level falls to the stop-out level, open positions may be closed automatically to protect your account from a negative balance.
Do you offer swap-free (Islamic) accounts?
Yes, a swap-free option is available on both Standard and Pro accounts. Contact support to have it applied to your account.
What is the smallest trade size?
0.01 lot, which lets you size positions precisely and keep risk per trade under control.
Regulation & Fund Safety
How Onys Kapital is licensed and how client money is handled.
Is Onys Kapital regulated?
Onys Kapital Ltd is incorporated in Seychelles under company number 8427201-1 and is licensed by the Seychelles Financial Services Authority as a Securities Dealer under licence number SD128.
How are client funds held?
Client funds are kept in segregated accounts, separate from company operating capital, with reputable banking partners, and balances are reviewed through internal control procedures.
How is my personal data protected?
Data is encrypted in transit and at rest, access to client information is restricted, and systems are monitored continuously. Our Privacy Policy explains what we collect and how it is used.
Where can I read your legal documents?
The Client Service Agreement, Risk Disclosure, Privacy Policy, Best Execution Policy, Conflicts of Interest Policy and Confidentiality Policy are all available on our Legal Documents page.
Partners & Support
Working with us and reaching our team.
How do the partner programs work?
Introducing Brokers earn recurring commission on the trading volume of referred clients, with rebates of up to 70% and up to $15 per traded lot. Affiliates earn a fixed reward per qualified referral of up to $1,000 CPA, with banners, landing pages and a tracking dashboard provided. Full details are on our Partner Program page.
How do I contact support?
Raise a support ticket from inside the client portal — that is the fastest route, because your account details are already attached. You can also email [email protected] or send us a message through the contact form. Support is available around the clock during the trading week.
I forgot my password — what should I do?
Use the password reset link on the client portal login page. If you no longer have access to your registered email address, contact support so we can verify your identity.
Still need help?
Send us your question and our support team will get back to you with the answer you need.
